These Subscription Terms explain how paying for WarTable works: what you're charged, when it renews, and how to change or cancel your plan. They're part of our Terms of Service, and they apply whenever you buy a WarTable plan from WarTable, LLC ("WarTable," "we," "us").
The short version
- Your plan renews automatically every month until you cancel.
- You can cancel at any time in the app. Cancelling stops the next renewal, and you keep your plan until the end of the period you've paid for.
- Fees already paid aren't refunded, except where the law requires it.
- Usage beyond what your plan includes, such as extra AI credits, is billed as you go.
Your plan and price
You choose a plan when you subscribe. The price, billed in US dollars, and what each plan includes are shown on our pricing page and again at checkout before you pay. Prices don't include taxes. Where we're required to collect tax, it's added at checkout. Enterprise plans are covered by a separate written agreement.
Payments are processed by Stripe. Your card details go straight to Stripe, and WarTable never sees your card number.
Automatic renewal
Your subscription starts when your first payment goes through. It then renews automatically every month on the same date, and we charge the payment method on file at the start of each new billing period, until you cancel. The renewal price is your plan's current price, unless we've told you about a change (see "Price changes" below).
By subscribing, you authorize WarTable to charge your payment method for your plan every month, and for any usage charges described below, until you cancel.
Usage beyond your plan
Some things are billed by use on top of your plan:
- AI credits: Operator and Command include a monthly allowance of AI credits. Usage beyond it, and all AI usage on Starter, is charged as you go.
- Storage: storage above your plan's allowance is charged per GiB per month.
- Phone agents: phone and voice agent usage is charged by use.
Current rates are on our pricing page. You can set a spending limit for AI usage in the app, and if you turn on auto-recharge for a prepaid balance, we top it up by the amount you choose whenever it falls below your threshold.
Changing your plan
You can change plans at any time in the app. Changes take effect immediately:
- Upgrades: you're charged straight away for the rest of the current billing period on the new plan, less what you've already paid for the old one.
- Downgrades: the unused part of your current plan is credited to your next invoice, and the new plan's limits apply right away. If you're over a limit on the new plan, such as the number of workspaces, you choose what to keep and the rest is archived.
Before you confirm a change, the app shows you the new price and the amount you'll be charged or credited.
Cancelling
You can cancel at any time in the app, under Settings → Billing → Manage. Cancelling stops your next renewal. You keep your plan and its features until the end of the billing period you've already paid for, and you won't be charged again after that.
Cancelling your subscription doesn't delete your account or your data. If you want those deleted too, email privacy@wartable.ai.
Refunds
Fees already paid, including for the current billing period, aren't refunded, except where the law requires it. If you think you've been charged by mistake, email support@wartable.ai and we'll look into it.
Price changes
If we change the price of your plan, we'll email you at least 30 days before the new price applies to your subscription. If you don't want to continue at the new price, you can cancel before your next renewal.
Failed payments
If a payment fails, we may try it again and will ask you to update your payment method. While a payment is outstanding, we may pause access to paid features until it's paid. Your workspace and data aren't deleted because of a failed payment.
Contact us
Questions about billing: support@wartable.ai
WarTable, LLC
9621 Lackland Rd, Saint Louis, MO 63114, United States